Terms of Service
Last Updated: 01 January, 2026
These Terms of Service (the “Terms”) govern the use of the Luxorr platform provided by Vectre OÜ (“Vectre,”, "Luxorr", “we,” “us,” or “our”) through the website luxorr.io and app.luxorr.io (together, the “Platform”). These Terms constitute a legally binding agreement between Vectre and your company (the “Client,” “you,” or “your”). By accessing or using our Platform, you agree to comply with and be bound by these Terms, which have the same legal effect as a contract signed in writing.
1. Definitions
Platform: The services, software, and websites (including the luxorr.io website and app.luxorr.io application) provided by Vectre OÜ for gifting and related business purposes.
Client: The company or other legal entity registering to use the Platform for corporate gifting or other business purposes (business-to-business use).
End User: An individual recipient who interacts with a gift catalog or receives a gift through the Client’s use of the Platform. (For example, an employee or customer of the Client who is offered a selection of gifts.)
Force Majeure: Any event or circumstance beyond Luxorr’s reasonable control that prevents or delays performance. This includes events such as those listed in Section 8 (e.g., natural disasters, labor disputes, etc.).
2. Eligibility and Registration
Business Use Only: The Platform is intended for B2B (business-to-business) use. Clients must be legally registered business entities in Estonia, the EU, or another jurisdiction acceptable to Luxorr. The Platform may not be used by individuals for personal or consumer purposes.
Registration Requirements: Use of the Platform requires providing valid and up-to-date business information (such as company name, registration number, and contact details). The Client must maintain the confidentiality of its account credentials and ensure all users acting on its behalf are authorized.
Legal Compliance Confirmation: By using the Platform, you confirm that your business operations and use of the Platform comply with all applicable laws and regulations, including (where relevant) EU Directive 2000/31/EC on electronic commerce and any other national laws implementing that directive. You are responsible for obtaining any necessary licenses or approvals to use the Platform in your jurisdiction.
3. Services Provided
Gifting Platform Functionality: Luxorr provides an online platform (Luxorr) that enables Clients to create customized gift catalogs, allow End Users to select gifts from those catalogs, track orders, and manage interactions related to gifting campaigns. The Platform acts as an intermediary between the Client, gift suppliers, and delivery services.
No Inventory by Luxorr: Luxorr does not maintain a physical inventory or retail catalog of products. All gift items displayed or offered via the Platform are sourced from third-party suppliers. The Platform facilitates the selection and ordering of these items, but Vectre is not a manufacturer or stockist of the goods.
Order Fulfillment Process: The Client is responsible for selecting which gifts to offer and for deciding the details of each order (including what item is sent, to whom, when, and how it is delivered). The Client provides Luxorr with the necessary recipient information (e.g. name, delivery address, email) through the Platform or via agreed communication channels (such as email or messenger). Vectre then, on the Client’s behalf, coordinates the fulfillment and delivery of the selected gifts to the End Users as instructed by the Client.
Payment for Gifts and Services: Luxorr’s Platform facilitates the ordering of gifts, but payment for the actual gifts and any related services is handled outside the Platform. Typically, Luxorr will issue an invoice to the Client for the cost of the gifts and any service fees, or the parties will have a separate written agreement covering payment terms. The Client must pay all such invoices in accordance with their terms (for example, within the timeframe stated, such as Net 15 or Net 30 days).
Commission and Fees: Unless otherwise agreed in a separate contract, Luxorr will charge a commission or service fee (by default, around 10% of the gift value or such amount as specified) for facilitating the gifting services. This commission is usually included or itemized in the invoice. All fees charged by Luxorr are exclusive of any taxes or duties, which (if applicable) will be added to the invoice or are the responsibility of the Client to pay. Luxorr reserves the right to adjust its commission or fees with prior notice to the Client.
4. Liability for Goods (Third-Party Products)
Third-Party Product Responsibility: All gifts and products offered through the Platform are provided by independent third-party suppliers. Luxorr does not design, manufacture, or ordinarily stock these products. Luxorr makes no warranty or representation regarding the quality, safety, fitness for a particular purpose, or merchantability of any goods obtained through the Platform. Any issues or defects in the products must be addressed with the supplier or manufacturer, unless otherwise agreed.
Damage or Loss in Transit: Luxorr is not liable for any loss of or damage to gift items that occurs due to factors outside of Luxorr’s control. This includes damage or loss caused by the shipping carrier, the End User’s actions, or any Force Majeure events (as defined above and further described in Section 8). Once Luxorr has handed over a product to a courier or delivery service for shipment, the risk of loss passes to the Client or End User, as applicable, except to the extent that applicable law or a supplier’s terms provide otherwise.
Remedies for Defective or Damaged Goods: If a product arrives damaged or is otherwise defective, Luxorr may, at its discretion and as a courtesy, assist the Client in seeking a remedy from the relevant supplier (such as a refund or replacement). Any such remedies will be subject to the supplier’s own return/refund policies and terms. Luxorr’s facilitation of a remedy does not equate to an acceptance of liability. Except for the assistance described in this section (or obligations that cannot be disclaimed under law), Luxorr has no responsibility to repair, replace, or refund any goods.
No Additional Warranties: To the fullest extent permitted by law, Luxorr disclaims all warranties, express or implied, regarding the goods obtained through the Platform. The Client understands that any warranty for a product, if one exists, is provided by the product’s manufacturer or supplier, and not by Luxorr.
5. Confidentiality and Data Protection
Confidential Business Information: Each party (Luxorr and the Client) agrees to treat any confidential information of the other party as confidential and to use it only for the purposes of fulfilling this agreement. Luxorr , in particular, will not disclose the identities of its third-party suppliers, its pricing arrangements with suppliers, or any proprietary business processes to the Client or any third party without consent, except as necessary for providing the services. Likewise, the Client should not disclose any non-public information about Luxorr’s Platform or processes to others without authorization.
Compliance with GDPR: Both Luxorr and the Client are committed to complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). In using the Platform, the Client may upload or provide personal data of End Users (such as names, email addresses, delivery addresses, and gift preferences). The Client is responsible for ensuring that it has a lawful basis (for example, consent or another GDPR-compliant ground) to collect and share this personal data with Luxorr for the purpose of fulfilling gifts.
Data Processing Agreement (DPA): If required under GDPR or other privacy laws, Luxorr and the Client will enter into a separate Data Processing Agreement that further governs Luxorr’s processing of personal data on the Client’s behalf. The DPA will outline the scope, purposes, and security measures for any personal data processing, and will be incorporated by reference into these Terms. Luxorr will process personal data only in accordance with these Terms, the DPA, and the Client’s lawful instructions.
Security Measures: Luxorr implements industry-standard security measures to protect personal data and confidential information. This includes administrative, technical, and physical safeguards in line with frameworks such as ISO/IEC 27001 (Information Security Management). While no system is 100% secure, Luxorr takes reasonable steps to prevent unauthorized access, use, or disclosure of data. The Client should also ensure that it handles End User data securely and not transmit sensitive data to Luxorr unless necessary for the service.
Data Sharing and Privacy: Luxorr will never sell or rent the Client’s data or End Users’ personal data to third parties. Luxorr will share data with third parties only in two situations: (a) as necessary to perform the gifting services (for example, providing a delivery service with a recipient’s address to deliver a package, or sharing order details with a supplier to fulfill an item); or (b) if required by law, regulation, or court order (for example, providing information to authorities if legally compelled). Any personal data processed by Luxorr is used solely for the purpose of providing the Platform’s services to the Client and for no other purpose. Luxorr may collect and use aggregated or anonymized data to improve its services, as long as no individual or Client is identifiable from that data.
Data Retention and Deletion: Personal data of End Users will be retained by Luxorr only for as long as necessary to fulfill the gifting services or as required for legal or compliance purposes. Upon the Client’s request or upon termination of services, Luxorr will delete or return End User personal data in its possession, except to the extent Luxorr is legally required to retain copies for a certain period (for instance, for financial record-keeping or dispute resolution). Such data handling will be further detailed in the DPA.
6. Payment and Fees
Invoicing and Payment Terms: The Client agrees to pay Luxorr for all gifts and services provided. For each gifting campaign or order (or on a periodic basis, as agreed), Luxorr will issue an invoice to the Client detailing the amounts due (including the cost of products, delivery charges if any, and Luxorr’s commission or fees). The invoice will also specify the currency and payment due date. The Client must pay each invoice in full by the due date indicated, using one of the accepted payment methods (see below). All payments shall be made in the currency specified on the invoice, and the Client is responsible for any currency conversion or bank transfer fees. Late payments may be subject to interest or penalties as permitted by law or as specified in the invoice/contract.
Accepted Payment Methods: Luxorr supports multiple payment methods for the convenience of Clients, subject to compliance with applicable financial regulations. Payment methods may include traditional bank transfers (SWIFT/SEPA wire transfers), credit or debit card payments (via third-party payment processors), cryptocurrency transfers, or other electronic payment systems that Luxorr agrees to accept. The availability of specific payment methods may depend on the Client’s location and the size of the transaction. The Client is responsible for ensuring that any payment (especially in alternative forms like cryptocurrency) is lawful and compliant with anti-money laundering (AML) and counter-terrorism financing regulations. Luxorr reserves the right to request additional information or verification (e.g., confirmation of the source of funds) before accepting certain payments, in order to comply with AML laws or other regulations.
Taxes and Fees: All amounts due to Luxorr are net of taxes. The Client is responsible for any applicable taxes (such as VAT, sales tax, or duties) that are imposed in connection with the services or the purchase of gifts, except for taxes on Luxorr’s income. If Luxorr is required to collect any taxes on the Client’s behalf, such taxes will be added to the invoices and paid by the Client. Additionally, the Client shall bear any transaction fees charged by banks or payment processors (unless otherwise agreed that Luxorr will absorb such fees). Luxorr will not be liable for any delays in processing payments that are outside its control (for example, delays caused by banking systems or compliance checks).
7. Refunds and Returns
No Direct Liability for Product Issues: Luxorr’s role is to facilitate the selection and delivery of gifts; Vectre is not a retailer of the products themselves. As such, Luxorr is not liable for any dissatisfaction an End User or Client may have regarding the gifted products. For example, if a gift item is the wrong size, is not as expected, or is otherwise unsatisfactory to the End User, the resolution of that issue is generally between the End User and the Client (and possibly the product supplier). The Client is responsible for communicating any return or exchange options to the End User.
Client’s Responsibility for Returns/Refunds: The Client should establish and manage any return, exchange, or refund policy for the gifts it gives to End Users, in line with applicable laws (including the EU Consumer Rights Directive, if applicable). If an End User is entitled by law or by the Client’s own policies to return a gift or receive a refund/replacement, the Client will handle those arrangements. Luxorr may assist the Client by providing relevant purchase details or coordinating with the supplier or logistics provider, but Luxorr is not obligated to accept returns of goods directly from End Users. Any physical return of goods will typically be arranged to go back to the supplier or to the Client, as appropriate. Costs associated with returns or exchanges (such as shipping costs or restocking fees) may be the responsibility of the Client or the End User, depending on the Client’s policies and the circumstances.
No Refunds of Service Fees: Service fees or commissions charged by Luxorr for facilitating the gift orders are generally non-refundable once the service has been performed. If a gift order is canceled or a product is returned, Luxorr’s commission on that order may still be due, unless otherwise agreed as a gesture of goodwill or covered by a specific contract term. Luxorr will evaluate such situations on a case-by-case basis.
8. Force Majeure
No Liability for Force Majeure Events: Neither Luxorr nor the suppliers it works with will be liable for any delay or failure to perform any obligation under these Terms if the delay or failure is due to an event of Force Majeure. In a Force Majeure situation, the affected party is excused from performance for the duration of the event.
Examples of Force Majeure: Force Majeure includes, but is not limited to, extraordinary events or circumstances beyond the reasonable control of the affected party. Examples include:
Natural disasters (e.g., earthquakes, hurricanes, floods or other extreme weather conditions)
Government actions or orders (e.g., embargoes, restrictions, pandemics or quarantines, state of emergency declarations)
Strikes, labor disputes, or industrial actions affecting suppliers, transport, or communications
Supplier shortages or supply chain disruptions (e.g., unexpected stock unavailability, factory shutdowns)
War, armed conflict, terrorism, civil unrest, or other violence
Widespread internet or power outages or other infrastructural failures
Notice and Mitigation: The party affected by a Force Majeure event should inform the other party as soon as reasonably possible of the event and its expected impact. Both Luxorr and the Client will use reasonable efforts to mitigate the effects of a Force Majeure event and resume performance as soon as feasible. If a Force Majeure event continues for an extended period (e.g., more than 30 days), either party may have the right to terminate the affected order or this agreement upon written notice, without liability, provided that no services or products are being delivered.
9. Platform Accessibility
Accessibility Commitment: Luxorr is committed to ensuring that the Platform is accessible to a broad range of users, including individuals with disabilities. Luxorr strives to comply with the relevant requirements of the EU Web Accessibility Directive and other applicable accessibility standards, so that Clients and End Users can use the Platform or related digital content without undue barriers.
Accommodations: If the Client or any End User has a disability that requires special accommodation or assistance in using the Platform or receiving a gift, the Client should inform Luxorr. Luxorr will make reasonable efforts to provide appropriate auxiliary aids or alternatives (for example, providing information in an alternative format or ensuring that third-party delivery services accommodate individuals with limited mobility), consistent with legal requirements. However, the Client is responsible for its own compliance with any accessibility laws that apply to the Client’s use of the Platform (for instance, if the Client is presenting the gift catalog to End Users on a website, the Client should ensure that its website is accessible).
No Warranty of Uninterrupted Access: While Luxorr aims to keep the Platform available and functional at all times, no guarantee is made that the Platform will be uninterrupted or error-free. Maintenance, updates, or unforeseen technical issues may occasionally render the Platform temporarily inaccessible. Luxorr will, to the extent practicable, schedule maintenance to minimize disruption and will give advance notice of significant outages on the Platform.
10. Client Responsibilities
Lawful and Ethical Use: The Client must use the Platform and Luxorr’s services only for lawful purposes and in accordance with these Terms. The Client is strictly prohibited from using the Platform to engage in any fraudulent, deceptive, or illegal activity, or to send any gift or communication that is unlawful, obscene, threatening, or otherwise in violation of any law or regulation. This includes (but is not limited to) refraining from using the Platform to distribute any prohibited or dangerous items, to harass or spam End Users, or to violate export control and sanctions laws.
Compliance with Data Protection Laws: When handling personal data of End Users (or any individuals) in connection with the Platform, the Client is responsible for complying with all applicable data protection and privacy laws (such as GDPR). The Client must ensure that each End User has been informed about the nature of the gift program and has provided any consent required for the Client to share their personal data with Luxorr and for Luxorr to process that data to deliver the gift. By submitting any End User’s personal information to Luxorr, the Client affirms that it has a lawful basis to do so (e.g., the End User’s consent or another justification under GDPR) and that the End User will not be surprised to receive the gift or to learn that their information was shared for this purpose. The Client should provide End Users with any required privacy notices and handle any inquiries or complaints from End Users regarding their data.
Accuracy of Information: The Client must provide accurate and complete information to Luxorr for all orders and account details. This includes, for example, correct recipient names, delivery addresses, email addresses, and any personalized messages to accompany gifts, as well as accurate business contact and billing information for the Client. The Client is responsible for double-checking the details of orders before submission. Any consequences of incorrect information (such as a gift being delivered to the wrong address or a package being lost) will be the Client’s responsibility. Luxorr is not liable for failures or delays in delivery resulting from incorrect information provided by the Client. If additional costs are incurred due to incorrect information (for instance, rerouting shipping or resending a gift), the Client may be charged for those costs.
Payment Obligations: The Client is responsible for timely payment of all fees and charges as described in Section 6. The Client must ensure that it has sufficient funds and authorized payment methods to fulfill its payment obligations. If the Client is disputing a charge or invoice, the Client should notify Luxorr promptly and provide details of the dispute. However, absent a bona fide dispute, the Client should not delay payment. Failure to pay invoices on time may result in suspension of service (see Section 12) or termination of the Client’s account, in addition to any late fees.
End User Relations and Liability: The Client acknowledges that Luxorr provides services only to the Client (the business), and not to End Users directly. There is no contract between Luxorr and any End User receiving a gift; the End User’s relationship is solely with the Client. Therefore, the Client agrees that any complaints, claims, or issues raised by End Users about the gifting process or the products will be handled and resolved by the Client. If an End User has a concern (for example, about how their data was obtained, or about an allergic reaction to a gift, etc.), the Client will address those concerns without involving Luxorr, except that the Client may seek Luxorr’s reasonable assistance or information to help resolve the issue. The Client agrees to indemnify Luxorr for any claims made by End Users against Vectre in accordance with the Indemnification clause below.
Cooperation and Good Faith: The Client agrees to cooperate with any reasonable requests by Luxorr that are necessary to provide the services. For example, the Client should respond to inquiries about order details, clarify any ambiguous recipient information, and promptly communicate any changes or issues that could affect delivery (such as a recipient’s unavailability or a needed change in address). The Client also agrees to cooperate in any fraud investigation or legal compliance checks, including providing identity or business verification documents if requested due to regulatory requirements (such as anti-money laundering laws or fraud prevention measures).
Indemnification: The Client shall indemnify, defend, and hold harmless Vectre OÜ and its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, lawsuits, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) the Client’s use of the Platform or services; (ii) any gift or product provided to an End User (including, without limitation, claims by an End User for personal injury, property damage, or failure to receive a promised gift); (iii) the Client’s breach of any provision of these Terms or any violation of law by the Client; or (iv) any allegation that the Client’s content, branding, or instructions infringed or misappropriated the intellectual property or privacy rights of a third party. This indemnification obligation will survive the termination or expiration of these Terms. Luxorr will promptly notify the Client of any such claim and, at the Client’s request and expense, reasonably cooperate in the defense. The Client shall not settle any claim that imposes any liability or admission of fault on Luxorr without Luxorr’s prior written consent.
11. Anti-Bribery and Ethical Business Practices
Compliance with Anti-Corruption Laws: Both Luxorr and the Client agree to conduct business in an ethical manner and to comply with all applicable anti-bribery and anti-corruption laws, including, if applicable, the UK Bribery Act, the U.S. Foreign Corrupt Practices Act (FCPA), and any anti-corruption directives or laws of the EU and Estonia. The Client specifically represents that it will not use the Platform to offer, promise, give, or receive any undue financial or other advantage to or from any person (including government officials) in violation of such laws.
Gifts and Hospitality: The Client is responsible for ensuring that any gifts given through the Platform are appropriate and legal in the context of the recipient. The Client must not use Luxorr’s services to send gifts that would violate the recipient’s employer policies or any professional ethics codes (for example, sending an expensive gift to a public official or a regulated professional who is not allowed to accept such gifts). Luxorr reserves the right to refuse or inquire about any gift orders that appear suspicious or potentially unethical.
Reporting and Cooperation: If the Client becomes aware of any activity that may indicate bribery, corruption, or any other unethical conduct in connection with the use of the Platform, the Client should report it to Luxorr immediately. Luxorr may also report any suspicious activities to the relevant authorities as required by law. Both parties agree to cooperate in good faith with any investigations into such matters.
12. Suspension and Termination
Luxorr’s Right to Suspend or Terminate: Luxorr reserves the right to suspend access to the Platform or terminate the Client’s account at any time, if in Luxorr’s reasonable opinion: (a) the Client has violated any of these Terms or any applicable law; (b) the Client’s use of the Platform is fraudulently or improperly interfering with the operation of the Platform or the rights of others; (c) there is a security or compliance concern (for example, suspicion of money laundering, terrorist financing, or sanctions violations related to the Client’s transactions); or (d) continued provision of the services to the Client would expose Luxorr to legal liability or regulatory sanctions. In most cases, Vectre will attempt to notify the Client of the suspension or termination and, where appropriate, provide an opportunity to cure a remediable breach, but Luxorr may act immediately and without notice if required to protect its interests or those of third parties. Luxorr shall not be liable for any loss of data or revenue, or any other damages, resulting from a suspension or termination in accordance with this clause.
Client’s Right to Terminate: The Client may discontinue use of the Platform and terminate its agreement with Luxorr by providing written notice to Luxorr (for example, via email to the contact in Section 15). If the Client has a separate written contract with Luxorr specifying a term or termination procedure, the terms of that contract regarding termination will take precedence. Upon any termination by the Client, the Client agrees to cease using the Platform and to pay for all services and orders placed up to the date of termination. If the Client terminates while a gifting campaign or order is in progress, Luxorr will use commercially reasonable efforts to cancel any undelivered orders if feasible, but the Client may still be responsible for costs already incurred (such as items that have been personalized or shipped).
Effects of Termination: Upon termination of the business relationship or the Client’s account, Luxorr will deactivate the Client’s access to the Platform. Any provisions of these Terms which by their nature should survive termination (including confidentiality obligations, disclaimers of warranties, limitations of liability, indemnities, and dispute resolution clauses) shall continue in effect. Termination does not relieve either party from liability for any breaches that occurred prior to termination. The Client will remain responsible for paying any outstanding fees or invoices, and Luxorr will return or destroy personal data in accordance with Section 5 (Data Protection) and the DPA. Neither party will be entitled to compensation solely due to termination of this agreement in accordance with its terms.
13. Dispute Resolution and Governing Law
Governing Law: These Terms, and any disputes or claims arising out of or related to these Terms or the use of the Platform, shall be governed by the laws of the Republic of Estonia, without regard to its conflict of law principles.
Jurisdiction: The parties agree that any dispute, claim, or controversy arising out of or in connection with these Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Estonia. The Client and Luxorr consent to the personal jurisdiction of such courts and waive any objections on grounds of inconvenient forum or any similar doctrine. (If you are contracting with Vectre OÜ, the courts of Harju County, Estonia, will typically have jurisdiction.)
Mediation Prior to Litigation: In the event of a dispute, the parties will first attempt in good faith to resolve it informally. If direct negotiations do not resolve the dispute, the parties are encouraged to consider mediation before proceeding to litigation. In accordance with EU Directive 2008/52/EC on mediation in civil and commercial matters, a neutral mediator can often help reach a voluntary settlement. Either party may propose mediation, and if both parties agree, they will jointly select a qualified mediator and share the costs of mediation equally (unless otherwise agreed).
Costs and Legal Fees: In any litigation arising from these Terms, the prevailing party shall be entitled to recover its reasonable legal fees and costs from the other party, to the extent permitted by law or by the decision of the court.
No Class Actions: The Client agrees that any dispute resolution will be conducted on an individual basis only, and not in a class, consolidated, or representative action. (This clause may not apply where prohibited by law, but to the extent permitted, the parties waive the right to participate in class or collective claims.)
14. Updates to Terms
Right to Update: Vectre OÜ reserves the right to modify or update these Terms of Service from time to time as necessary to reflect changes in our services, legal requirements, or for any other valid purpose. When we make material changes, we will provide notice to the Client. Notification may occur by email, by posting a notice on our website or Platform, or through other legally acceptable means. We will also update the "Last Updated" date at the top of this document.
Acceptance of Changes: By continuing to use the Platform after an update or modification to the Terms has been made and notified to you, you are accepting the revised Terms. If you do not agree with the changes, you must stop using the Platform and may terminate your agreement as described in Section 12. We encourage Clients to review the Terms periodically to ensure they understand the conditions governing their use of the Platform.
No Retroactive Changes: Changes to the Terms will not apply retroactively. Any dispute between the Client and Luxorr that arose before the update will be governed by the Terms (including any earlier versions of the Terms) in place at the time of the events giving rise to the dispute, unless both parties agree to apply the updated Terms.
15. Contact Information
For any questions, concerns, or communications regarding these Terms of Service or the Luxorr Platform, please contact us using the information below:
Vectre OÜ (Registration No. 16985736)
Narva mnt 7a, Kesklinna linnaosa, Tallinn 15172, Estonia
Email: business@luxorr.io
We value our Clients and will endeavor to respond promptly to all legitimate inquiries.
Acceptance: By clicking “I Agree,” checking a sign-up or acceptance box, or by otherwise registering for or using the Platform, the Client acknowledges that it has read, understood, and agrees to all of the above Terms of Service. These Terms constitute a binding agreement between the Client and Vectre OÜ, effective as of the date of such acceptance. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must not use the Platform.
These Terms of Service (the “Terms”) govern the use of the Luxorr platform provided by Vectre OÜ (“Vectre,”, "Luxorr", “we,” “us,” or “our”) through the website luxorr.io and app.luxorr.io (together, the “Platform”). These Terms constitute a legally binding agreement between Vectre and your company (the “Client,” “you,” or “your”). By accessing or using our Platform, you agree to comply with and be bound by these Terms, which have the same legal effect as a contract signed in writing.
1. Definitions
Platform: The services, software, and websites (including the luxorr.io website and app.luxorr.io application) provided by Vectre OÜ for gifting and related business purposes.
Client: The company or other legal entity registering to use the Platform for corporate gifting or other business purposes (business-to-business use).
End User: An individual recipient who interacts with a gift catalog or receives a gift through the Client’s use of the Platform. (For example, an employee or customer of the Client who is offered a selection of gifts.)
Force Majeure: Any event or circumstance beyond Luxorr’s reasonable control that prevents or delays performance. This includes events such as those listed in Section 8 (e.g., natural disasters, labor disputes, etc.).
2. Eligibility and Registration
Business Use Only: The Platform is intended for B2B (business-to-business) use. Clients must be legally registered business entities in Estonia, the EU, or another jurisdiction acceptable to Luxorr. The Platform may not be used by individuals for personal or consumer purposes.
Registration Requirements: Use of the Platform requires providing valid and up-to-date business information (such as company name, registration number, and contact details). The Client must maintain the confidentiality of its account credentials and ensure all users acting on its behalf are authorized.
Legal Compliance Confirmation: By using the Platform, you confirm that your business operations and use of the Platform comply with all applicable laws and regulations, including (where relevant) EU Directive 2000/31/EC on electronic commerce and any other national laws implementing that directive. You are responsible for obtaining any necessary licenses or approvals to use the Platform in your jurisdiction.
3. Services Provided
Gifting Platform Functionality: Luxorr provides an online platform (Luxorr) that enables Clients to create customized gift catalogs, allow End Users to select gifts from those catalogs, track orders, and manage interactions related to gifting campaigns. The Platform acts as an intermediary between the Client, gift suppliers, and delivery services.
No Inventory by Luxorr: Luxorr does not maintain a physical inventory or retail catalog of products. All gift items displayed or offered via the Platform are sourced from third-party suppliers. The Platform facilitates the selection and ordering of these items, but Vectre is not a manufacturer or stockist of the goods.
Order Fulfillment Process: The Client is responsible for selecting which gifts to offer and for deciding the details of each order (including what item is sent, to whom, when, and how it is delivered). The Client provides Luxorr with the necessary recipient information (e.g. name, delivery address, email) through the Platform or via agreed communication channels (such as email or messenger). Vectre then, on the Client’s behalf, coordinates the fulfillment and delivery of the selected gifts to the End Users as instructed by the Client.
Payment for Gifts and Services: Luxorr’s Platform facilitates the ordering of gifts, but payment for the actual gifts and any related services is handled outside the Platform. Typically, Luxorr will issue an invoice to the Client for the cost of the gifts and any service fees, or the parties will have a separate written agreement covering payment terms. The Client must pay all such invoices in accordance with their terms (for example, within the timeframe stated, such as Net 15 or Net 30 days).
Commission and Fees: Unless otherwise agreed in a separate contract, Luxorr will charge a commission or service fee (by default, around 10% of the gift value or such amount as specified) for facilitating the gifting services. This commission is usually included or itemized in the invoice. All fees charged by Luxorr are exclusive of any taxes or duties, which (if applicable) will be added to the invoice or are the responsibility of the Client to pay. Luxorr reserves the right to adjust its commission or fees with prior notice to the Client.
4. Liability for Goods (Third-Party Products)
Third-Party Product Responsibility: All gifts and products offered through the Platform are provided by independent third-party suppliers. Luxorr does not design, manufacture, or ordinarily stock these products. Luxorr makes no warranty or representation regarding the quality, safety, fitness for a particular purpose, or merchantability of any goods obtained through the Platform. Any issues or defects in the products must be addressed with the supplier or manufacturer, unless otherwise agreed.
Damage or Loss in Transit: Luxorr is not liable for any loss of or damage to gift items that occurs due to factors outside of Luxorr’s control. This includes damage or loss caused by the shipping carrier, the End User’s actions, or any Force Majeure events (as defined above and further described in Section 8). Once Luxorr has handed over a product to a courier or delivery service for shipment, the risk of loss passes to the Client or End User, as applicable, except to the extent that applicable law or a supplier’s terms provide otherwise.
Remedies for Defective or Damaged Goods: If a product arrives damaged or is otherwise defective, Luxorr may, at its discretion and as a courtesy, assist the Client in seeking a remedy from the relevant supplier (such as a refund or replacement). Any such remedies will be subject to the supplier’s own return/refund policies and terms. Luxorr’s facilitation of a remedy does not equate to an acceptance of liability. Except for the assistance described in this section (or obligations that cannot be disclaimed under law), Luxorr has no responsibility to repair, replace, or refund any goods.
No Additional Warranties: To the fullest extent permitted by law, Luxorr disclaims all warranties, express or implied, regarding the goods obtained through the Platform. The Client understands that any warranty for a product, if one exists, is provided by the product’s manufacturer or supplier, and not by Luxorr.
5. Confidentiality and Data Protection
Confidential Business Information: Each party (Luxorr and the Client) agrees to treat any confidential information of the other party as confidential and to use it only for the purposes of fulfilling this agreement. Luxorr , in particular, will not disclose the identities of its third-party suppliers, its pricing arrangements with suppliers, or any proprietary business processes to the Client or any third party without consent, except as necessary for providing the services. Likewise, the Client should not disclose any non-public information about Luxorr’s Platform or processes to others without authorization.
Compliance with GDPR: Both Luxorr and the Client are committed to complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). In using the Platform, the Client may upload or provide personal data of End Users (such as names, email addresses, delivery addresses, and gift preferences). The Client is responsible for ensuring that it has a lawful basis (for example, consent or another GDPR-compliant ground) to collect and share this personal data with Luxorr for the purpose of fulfilling gifts.
Data Processing Agreement (DPA): If required under GDPR or other privacy laws, Luxorr and the Client will enter into a separate Data Processing Agreement that further governs Luxorr’s processing of personal data on the Client’s behalf. The DPA will outline the scope, purposes, and security measures for any personal data processing, and will be incorporated by reference into these Terms. Luxorr will process personal data only in accordance with these Terms, the DPA, and the Client’s lawful instructions.
Security Measures: Luxorr implements industry-standard security measures to protect personal data and confidential information. This includes administrative, technical, and physical safeguards in line with frameworks such as ISO/IEC 27001 (Information Security Management). While no system is 100% secure, Luxorr takes reasonable steps to prevent unauthorized access, use, or disclosure of data. The Client should also ensure that it handles End User data securely and not transmit sensitive data to Luxorr unless necessary for the service.
Data Sharing and Privacy: Luxorr will never sell or rent the Client’s data or End Users’ personal data to third parties. Luxorr will share data with third parties only in two situations: (a) as necessary to perform the gifting services (for example, providing a delivery service with a recipient’s address to deliver a package, or sharing order details with a supplier to fulfill an item); or (b) if required by law, regulation, or court order (for example, providing information to authorities if legally compelled). Any personal data processed by Luxorr is used solely for the purpose of providing the Platform’s services to the Client and for no other purpose. Luxorr may collect and use aggregated or anonymized data to improve its services, as long as no individual or Client is identifiable from that data.
Data Retention and Deletion: Personal data of End Users will be retained by Luxorr only for as long as necessary to fulfill the gifting services or as required for legal or compliance purposes. Upon the Client’s request or upon termination of services, Luxorr will delete or return End User personal data in its possession, except to the extent Luxorr is legally required to retain copies for a certain period (for instance, for financial record-keeping or dispute resolution). Such data handling will be further detailed in the DPA.
6. Payment and Fees
Invoicing and Payment Terms: The Client agrees to pay Luxorr for all gifts and services provided. For each gifting campaign or order (or on a periodic basis, as agreed), Luxorr will issue an invoice to the Client detailing the amounts due (including the cost of products, delivery charges if any, and Luxorr’s commission or fees). The invoice will also specify the currency and payment due date. The Client must pay each invoice in full by the due date indicated, using one of the accepted payment methods (see below). All payments shall be made in the currency specified on the invoice, and the Client is responsible for any currency conversion or bank transfer fees. Late payments may be subject to interest or penalties as permitted by law or as specified in the invoice/contract.
Accepted Payment Methods: Luxorr supports multiple payment methods for the convenience of Clients, subject to compliance with applicable financial regulations. Payment methods may include traditional bank transfers (SWIFT/SEPA wire transfers), credit or debit card payments (via third-party payment processors), cryptocurrency transfers, or other electronic payment systems that Luxorr agrees to accept. The availability of specific payment methods may depend on the Client’s location and the size of the transaction. The Client is responsible for ensuring that any payment (especially in alternative forms like cryptocurrency) is lawful and compliant with anti-money laundering (AML) and counter-terrorism financing regulations. Luxorr reserves the right to request additional information or verification (e.g., confirmation of the source of funds) before accepting certain payments, in order to comply with AML laws or other regulations.
Taxes and Fees: All amounts due to Luxorr are net of taxes. The Client is responsible for any applicable taxes (such as VAT, sales tax, or duties) that are imposed in connection with the services or the purchase of gifts, except for taxes on Luxorr’s income. If Luxorr is required to collect any taxes on the Client’s behalf, such taxes will be added to the invoices and paid by the Client. Additionally, the Client shall bear any transaction fees charged by banks or payment processors (unless otherwise agreed that Luxorr will absorb such fees). Luxorr will not be liable for any delays in processing payments that are outside its control (for example, delays caused by banking systems or compliance checks).
7. Refunds and Returns
No Direct Liability for Product Issues: Luxorr’s role is to facilitate the selection and delivery of gifts; Vectre is not a retailer of the products themselves. As such, Luxorr is not liable for any dissatisfaction an End User or Client may have regarding the gifted products. For example, if a gift item is the wrong size, is not as expected, or is otherwise unsatisfactory to the End User, the resolution of that issue is generally between the End User and the Client (and possibly the product supplier). The Client is responsible for communicating any return or exchange options to the End User.
Client’s Responsibility for Returns/Refunds: The Client should establish and manage any return, exchange, or refund policy for the gifts it gives to End Users, in line with applicable laws (including the EU Consumer Rights Directive, if applicable). If an End User is entitled by law or by the Client’s own policies to return a gift or receive a refund/replacement, the Client will handle those arrangements. Luxorr may assist the Client by providing relevant purchase details or coordinating with the supplier or logistics provider, but Luxorr is not obligated to accept returns of goods directly from End Users. Any physical return of goods will typically be arranged to go back to the supplier or to the Client, as appropriate. Costs associated with returns or exchanges (such as shipping costs or restocking fees) may be the responsibility of the Client or the End User, depending on the Client’s policies and the circumstances.
No Refunds of Service Fees: Service fees or commissions charged by Luxorr for facilitating the gift orders are generally non-refundable once the service has been performed. If a gift order is canceled or a product is returned, Luxorr’s commission on that order may still be due, unless otherwise agreed as a gesture of goodwill or covered by a specific contract term. Luxorr will evaluate such situations on a case-by-case basis.
8. Force Majeure
No Liability for Force Majeure Events: Neither Luxorr nor the suppliers it works with will be liable for any delay or failure to perform any obligation under these Terms if the delay or failure is due to an event of Force Majeure. In a Force Majeure situation, the affected party is excused from performance for the duration of the event.
Examples of Force Majeure: Force Majeure includes, but is not limited to, extraordinary events or circumstances beyond the reasonable control of the affected party. Examples include:
Natural disasters (e.g., earthquakes, hurricanes, floods or other extreme weather conditions)
Government actions or orders (e.g., embargoes, restrictions, pandemics or quarantines, state of emergency declarations)
Strikes, labor disputes, or industrial actions affecting suppliers, transport, or communications
Supplier shortages or supply chain disruptions (e.g., unexpected stock unavailability, factory shutdowns)
War, armed conflict, terrorism, civil unrest, or other violence
Widespread internet or power outages or other infrastructural failures
Notice and Mitigation: The party affected by a Force Majeure event should inform the other party as soon as reasonably possible of the event and its expected impact. Both Luxorr and the Client will use reasonable efforts to mitigate the effects of a Force Majeure event and resume performance as soon as feasible. If a Force Majeure event continues for an extended period (e.g., more than 30 days), either party may have the right to terminate the affected order or this agreement upon written notice, without liability, provided that no services or products are being delivered.
9. Platform Accessibility
Accessibility Commitment: Luxorr is committed to ensuring that the Platform is accessible to a broad range of users, including individuals with disabilities. Luxorr strives to comply with the relevant requirements of the EU Web Accessibility Directive and other applicable accessibility standards, so that Clients and End Users can use the Platform or related digital content without undue barriers.
Accommodations: If the Client or any End User has a disability that requires special accommodation or assistance in using the Platform or receiving a gift, the Client should inform Luxorr. Luxorr will make reasonable efforts to provide appropriate auxiliary aids or alternatives (for example, providing information in an alternative format or ensuring that third-party delivery services accommodate individuals with limited mobility), consistent with legal requirements. However, the Client is responsible for its own compliance with any accessibility laws that apply to the Client’s use of the Platform (for instance, if the Client is presenting the gift catalog to End Users on a website, the Client should ensure that its website is accessible).
No Warranty of Uninterrupted Access: While Luxorr aims to keep the Platform available and functional at all times, no guarantee is made that the Platform will be uninterrupted or error-free. Maintenance, updates, or unforeseen technical issues may occasionally render the Platform temporarily inaccessible. Luxorr will, to the extent practicable, schedule maintenance to minimize disruption and will give advance notice of significant outages on the Platform.
10. Client Responsibilities
Lawful and Ethical Use: The Client must use the Platform and Luxorr’s services only for lawful purposes and in accordance with these Terms. The Client is strictly prohibited from using the Platform to engage in any fraudulent, deceptive, or illegal activity, or to send any gift or communication that is unlawful, obscene, threatening, or otherwise in violation of any law or regulation. This includes (but is not limited to) refraining from using the Platform to distribute any prohibited or dangerous items, to harass or spam End Users, or to violate export control and sanctions laws.
Compliance with Data Protection Laws: When handling personal data of End Users (or any individuals) in connection with the Platform, the Client is responsible for complying with all applicable data protection and privacy laws (such as GDPR). The Client must ensure that each End User has been informed about the nature of the gift program and has provided any consent required for the Client to share their personal data with Luxorr and for Luxorr to process that data to deliver the gift. By submitting any End User’s personal information to Luxorr, the Client affirms that it has a lawful basis to do so (e.g., the End User’s consent or another justification under GDPR) and that the End User will not be surprised to receive the gift or to learn that their information was shared for this purpose. The Client should provide End Users with any required privacy notices and handle any inquiries or complaints from End Users regarding their data.
Accuracy of Information: The Client must provide accurate and complete information to Luxorr for all orders and account details. This includes, for example, correct recipient names, delivery addresses, email addresses, and any personalized messages to accompany gifts, as well as accurate business contact and billing information for the Client. The Client is responsible for double-checking the details of orders before submission. Any consequences of incorrect information (such as a gift being delivered to the wrong address or a package being lost) will be the Client’s responsibility. Luxorr is not liable for failures or delays in delivery resulting from incorrect information provided by the Client. If additional costs are incurred due to incorrect information (for instance, rerouting shipping or resending a gift), the Client may be charged for those costs.
Payment Obligations: The Client is responsible for timely payment of all fees and charges as described in Section 6. The Client must ensure that it has sufficient funds and authorized payment methods to fulfill its payment obligations. If the Client is disputing a charge or invoice, the Client should notify Luxorr promptly and provide details of the dispute. However, absent a bona fide dispute, the Client should not delay payment. Failure to pay invoices on time may result in suspension of service (see Section 12) or termination of the Client’s account, in addition to any late fees.
End User Relations and Liability: The Client acknowledges that Luxorr provides services only to the Client (the business), and not to End Users directly. There is no contract between Luxorr and any End User receiving a gift; the End User’s relationship is solely with the Client. Therefore, the Client agrees that any complaints, claims, or issues raised by End Users about the gifting process or the products will be handled and resolved by the Client. If an End User has a concern (for example, about how their data was obtained, or about an allergic reaction to a gift, etc.), the Client will address those concerns without involving Luxorr, except that the Client may seek Luxorr’s reasonable assistance or information to help resolve the issue. The Client agrees to indemnify Luxorr for any claims made by End Users against Vectre in accordance with the Indemnification clause below.
Cooperation and Good Faith: The Client agrees to cooperate with any reasonable requests by Luxorr that are necessary to provide the services. For example, the Client should respond to inquiries about order details, clarify any ambiguous recipient information, and promptly communicate any changes or issues that could affect delivery (such as a recipient’s unavailability or a needed change in address). The Client also agrees to cooperate in any fraud investigation or legal compliance checks, including providing identity or business verification documents if requested due to regulatory requirements (such as anti-money laundering laws or fraud prevention measures).
Indemnification: The Client shall indemnify, defend, and hold harmless Vectre OÜ and its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, lawsuits, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) the Client’s use of the Platform or services; (ii) any gift or product provided to an End User (including, without limitation, claims by an End User for personal injury, property damage, or failure to receive a promised gift); (iii) the Client’s breach of any provision of these Terms or any violation of law by the Client; or (iv) any allegation that the Client’s content, branding, or instructions infringed or misappropriated the intellectual property or privacy rights of a third party. This indemnification obligation will survive the termination or expiration of these Terms. Luxorr will promptly notify the Client of any such claim and, at the Client’s request and expense, reasonably cooperate in the defense. The Client shall not settle any claim that imposes any liability or admission of fault on Luxorr without Luxorr’s prior written consent.
11. Anti-Bribery and Ethical Business Practices
Compliance with Anti-Corruption Laws: Both Luxorr and the Client agree to conduct business in an ethical manner and to comply with all applicable anti-bribery and anti-corruption laws, including, if applicable, the UK Bribery Act, the U.S. Foreign Corrupt Practices Act (FCPA), and any anti-corruption directives or laws of the EU and Estonia. The Client specifically represents that it will not use the Platform to offer, promise, give, or receive any undue financial or other advantage to or from any person (including government officials) in violation of such laws.
Gifts and Hospitality: The Client is responsible for ensuring that any gifts given through the Platform are appropriate and legal in the context of the recipient. The Client must not use Luxorr’s services to send gifts that would violate the recipient’s employer policies or any professional ethics codes (for example, sending an expensive gift to a public official or a regulated professional who is not allowed to accept such gifts). Luxorr reserves the right to refuse or inquire about any gift orders that appear suspicious or potentially unethical.
Reporting and Cooperation: If the Client becomes aware of any activity that may indicate bribery, corruption, or any other unethical conduct in connection with the use of the Platform, the Client should report it to Luxorr immediately. Luxorr may also report any suspicious activities to the relevant authorities as required by law. Both parties agree to cooperate in good faith with any investigations into such matters.
12. Suspension and Termination
Luxorr’s Right to Suspend or Terminate: Luxorr reserves the right to suspend access to the Platform or terminate the Client’s account at any time, if in Luxorr’s reasonable opinion: (a) the Client has violated any of these Terms or any applicable law; (b) the Client’s use of the Platform is fraudulently or improperly interfering with the operation of the Platform or the rights of others; (c) there is a security or compliance concern (for example, suspicion of money laundering, terrorist financing, or sanctions violations related to the Client’s transactions); or (d) continued provision of the services to the Client would expose Luxorr to legal liability or regulatory sanctions. In most cases, Vectre will attempt to notify the Client of the suspension or termination and, where appropriate, provide an opportunity to cure a remediable breach, but Luxorr may act immediately and without notice if required to protect its interests or those of third parties. Luxorr shall not be liable for any loss of data or revenue, or any other damages, resulting from a suspension or termination in accordance with this clause.
Client’s Right to Terminate: The Client may discontinue use of the Platform and terminate its agreement with Luxorr by providing written notice to Luxorr (for example, via email to the contact in Section 15). If the Client has a separate written contract with Luxorr specifying a term or termination procedure, the terms of that contract regarding termination will take precedence. Upon any termination by the Client, the Client agrees to cease using the Platform and to pay for all services and orders placed up to the date of termination. If the Client terminates while a gifting campaign or order is in progress, Luxorr will use commercially reasonable efforts to cancel any undelivered orders if feasible, but the Client may still be responsible for costs already incurred (such as items that have been personalized or shipped).
Effects of Termination: Upon termination of the business relationship or the Client’s account, Luxorr will deactivate the Client’s access to the Platform. Any provisions of these Terms which by their nature should survive termination (including confidentiality obligations, disclaimers of warranties, limitations of liability, indemnities, and dispute resolution clauses) shall continue in effect. Termination does not relieve either party from liability for any breaches that occurred prior to termination. The Client will remain responsible for paying any outstanding fees or invoices, and Luxorr will return or destroy personal data in accordance with Section 5 (Data Protection) and the DPA. Neither party will be entitled to compensation solely due to termination of this agreement in accordance with its terms.
13. Dispute Resolution and Governing Law
Governing Law: These Terms, and any disputes or claims arising out of or related to these Terms or the use of the Platform, shall be governed by the laws of the Republic of Estonia, without regard to its conflict of law principles.
Jurisdiction: The parties agree that any dispute, claim, or controversy arising out of or in connection with these Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Estonia. The Client and Luxorr consent to the personal jurisdiction of such courts and waive any objections on grounds of inconvenient forum or any similar doctrine. (If you are contracting with Vectre OÜ, the courts of Harju County, Estonia, will typically have jurisdiction.)
Mediation Prior to Litigation: In the event of a dispute, the parties will first attempt in good faith to resolve it informally. If direct negotiations do not resolve the dispute, the parties are encouraged to consider mediation before proceeding to litigation. In accordance with EU Directive 2008/52/EC on mediation in civil and commercial matters, a neutral mediator can often help reach a voluntary settlement. Either party may propose mediation, and if both parties agree, they will jointly select a qualified mediator and share the costs of mediation equally (unless otherwise agreed).
Costs and Legal Fees: In any litigation arising from these Terms, the prevailing party shall be entitled to recover its reasonable legal fees and costs from the other party, to the extent permitted by law or by the decision of the court.
No Class Actions: The Client agrees that any dispute resolution will be conducted on an individual basis only, and not in a class, consolidated, or representative action. (This clause may not apply where prohibited by law, but to the extent permitted, the parties waive the right to participate in class or collective claims.)
14. Updates to Terms
Right to Update: Vectre OÜ reserves the right to modify or update these Terms of Service from time to time as necessary to reflect changes in our services, legal requirements, or for any other valid purpose. When we make material changes, we will provide notice to the Client. Notification may occur by email, by posting a notice on our website or Platform, or through other legally acceptable means. We will also update the "Last Updated" date at the top of this document.
Acceptance of Changes: By continuing to use the Platform after an update or modification to the Terms has been made and notified to you, you are accepting the revised Terms. If you do not agree with the changes, you must stop using the Platform and may terminate your agreement as described in Section 12. We encourage Clients to review the Terms periodically to ensure they understand the conditions governing their use of the Platform.
No Retroactive Changes: Changes to the Terms will not apply retroactively. Any dispute between the Client and Luxorr that arose before the update will be governed by the Terms (including any earlier versions of the Terms) in place at the time of the events giving rise to the dispute, unless both parties agree to apply the updated Terms.
15. Contact Information
For any questions, concerns, or communications regarding these Terms of Service or the Luxorr Platform, please contact us using the information below:
Vectre OÜ (Registration No. 16985736)
Narva mnt 7a, Kesklinna linnaosa, Tallinn 15172, Estonia
Email: business@luxorr.io
We value our Clients and will endeavor to respond promptly to all legitimate inquiries.
Acceptance: By clicking “I Agree,” checking a sign-up or acceptance box, or by otherwise registering for or using the Platform, the Client acknowledges that it has read, understood, and agrees to all of the above Terms of Service. These Terms constitute a binding agreement between the Client and Vectre OÜ, effective as of the date of such acceptance. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must not use the Platform.
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